‘Social Listening’: The Consumer Goods Giant Aims to Harness Vaseline’s TikTok Moment.

First identified over 150 years ago on a Pennsylvania oilfield, the humble pot of Vaseline might not appear as an clear candidate for digital platform algorithms.

However, its rise as a viral TikTok topic has placed it at the forefront of an advertising revolution, where major corporations are investing heavily in content creators and reducing expenditure on advertising goods in traditional media.

From Oil Rigs to Online Hacks

The petroleum jelly was first manufactured in the 1870s by scientist Robert Cheeseborough, who observed drillers rubbing their skin with a byproduct of the drilling process. Now, a flood of user-generated videos have recorded its extensive utilization in “life hacks”.

Hailed as a solution for polishing footwear or making fragrance last longer, and also a remedy for squeaky doors. Users have even applied it to stop the scourge of snack dust adhering to hands.

Harnessing the Hype

Detecting the product’s new life online, marketers at Unilever amplified the hacks by tasking their in-house experts with verification and letting the content creators in on the results.

Suggestions that it lessened the burn from hot food on the lips were validated. So too were ideas it could lengthen scent duration and rejuvenate purses. Proposals that it might brighten smiles or make eyelashes longer were disproven.

The ‘Social Listening’ Strategy

Outdoor advertising and television commercials would once have been the cornerstone of its marketing push. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.

This observation of social channels to guide corporate planning has been dubbed “social listening”. Fernando Fernández, recently appointed, has suggested it is aiming to spend half of its colossal advertising budget on platform-based material.

Evolving With Audience Behavior

A leading Unilever executive, who is spearheading the social media effort, said the company was merely adjusting to novel methods of engaging audiences. She said engaging on social media “without dampening the fun” was paramount.

“How do brands authentically become part of the conversation? This remains our core objective as brands, since the era of community gossip and sharing usage tips.

“The trend is shifting from a broadcast model, where we would just broadcast out … Today, it's numerous dialogues, diverse communities. The shift of the algorithms means that these audiences appear specific, but they’re not.

“Having your brand advocated by other people, talked about by other people, that fosters reliability and pertinence. Creators are critical to that. We’re really scaling this advocacy model.”

A Fundamental Consumption Turn

This plan mirrors profound shifts taking place in media consumption, with younger consumers spending more time on apps like TikTok and Instagram than legacy broadcast and print media.

The transition is visible in declines in traditional media advertising. Within the United Kingdom, advertising income for major broadcasters have fallen by more than £600m in inflation-adjusted terms since 2019.

Influencer Marketing Expansion

This further signifies a merging of functions as corporations essentially turn into content studios, linking up with numerous influencers to boost their products.

Leon Harlow said: “Naturally, an exodus of attention from conventional channels and they’re spending a lot more time on social platforms like Instagram, TikTok and YouTube than they are watching live TV or reading print.

“Many companies report to us audiences believe endorsements from the individuals they follow more than they trust ads. That’s a consistent trend.”

He said brands could also save money by investing in creators over large-scale legacy ad buys, which also permits simpler message refinement to see what works.

Such methods are increasing. Marketing investment on digital creator partnerships is growing fourfold quicker than total media spending. Across the United States, it has increased by over 100% since 2021 and is projected to reach tens of billions in 2025.

The Enduring Power of Broadcast

Regardless of the massive shift, industry figures said they believed TV advertising still had a prominent role to play, as broadcasters retained the power to frame public debate.

The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … There is undoubtedly a future for traditional media.”

Traci Duncan
Traci Duncan

A tech journalist and digital strategist with over a decade of experience covering emerging technologies and consumer electronics.

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